Professionalism, Respect, Empathy And Support Are Parts...

Professionalism, respect, empathy and support are parts and parcel of the process dimension of quality of care. Access, availability and information provision have been found to be associated with patients’ satisfaction. Those indicators largely reflect the doctor-patients’ communication process. The more centered, empathetic, respectful and complete the process is, the higher the levels of satisfaction are expected. Several studies indicated that lower communication levels, inaccessibility and passivity were associated with lower levels of satisfaction. Interpersonal skills among the medical staff was also noted to impact levels of satisfaction among patients where more qualified, respectful and caring staff generated higher scores of†¦show more content†¦This study shifted focus from patient defined criteria to the doctor domain criteria of quality of care. The study also utilized 103 videotaped doctors’ consultations and presented them to a panel of t welve judges. The judges were trained physicians with 5 years of experience or higher in general practice. All judges rated the consultations based on a number of scales measuring different aspects of doctor-patient-communication Empathy, encouragement and engagement defined a good quality of care from the doctors’ perspective. Judges generally rated the consultations as having good quality of care. Further analyses compared the highly rated consultations with the low rated ones resulting in significant differences. The tests and discriminant analysis results indicated that the higher ratings of doctor-patient-communications aspects were associated with higher levels of patient satisfaction. This research concluded that when doctor’s express empathy, encouragement and engagement, the experience of the patient becomes much better. The study evidence provided by the study seems to possess credibility, support, reasonableness and accuracy. This study used facts, statistic s and arguments backed by previous studies. Zineldin, M. (2006) aimed to â€Å"examine the major factors affecting patients’ perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be similar or